In this day and age, a business that leverages data to understand the drivers of customers’ behaviour has a true competitive advantage. Organisations can dramatically improve their performance in the market by analysing customer level data in an effective way and focus their efforts towards those that are more likely to engage.
One trialled and tested approach to tease this type of insight out of data is Propensity Modelling, which combines information such as a customers’ demographics (age, race, religion, gender, family size, ethnicity, income, education level), psycho-graphic (social class, lifestyle and personality characteristics), engagement (emails opened, emails clicked, searches on mobile app, webpage dwell time, etc. ...